The Baldrige Award is presented annually by the President of the United States to organizations that demonstrate world-class performance excellence.  

The Baldrige approach to world-class performance excellence is the answer to blowing your competition out of the water!  The criteria that drive the Baldrige process are key to the economic strength of American business. Companies that use the Baldrige Criteria for internal improvement realize results that are well beyond their initial expectations.

Past award winners and Baldrige contributors who use the criteria typically outperform the S&P 500.

Using the Baldrige Criteria pays!

Who Can Use The Baldrige Criteria?
Any organization large or small, public or private, for profit or nonprofit that is serious about achieving unsurpassed excellence is a candidate.  The awards are presented in each of five categories:

• Manufacturing
• Services
• Small Business
• Education
• Healthcare

1. Leadership: How senior management leads the organization, and how the organization leads within the community.
2. Strategic planning: How senior leadership and the organization establish and plan to implement strategies and objectives.
3. Customer and market focus: How the organization builds and maintains strong, lasting relationships with customers.
4. Measurement, analysis, and knowledge management: How the organization uses data to support key processes and manage performance.
5. Human resource focus: How the organization empowers and involves its workforce.
6. Process management: How the organization designs, manages and improves key processes.
7. Business/organizational performance results: How the organization performs in terms of customer satisfaction, finances, human resources, supplier and partner performance, operations, governance and social responsibility, and how the organization compares to its competitors.

Click the image for a copy of the criteria

Let Summit show you how the Malcolm Baldrige Criteria can elevate your business well beyond the competition. 

Summit Can Help

When first confronted with the detailed criteria, Baldrige newcomers can be intimidated. What do the questions mean and what does a good response look like? For more advanced users of the criteria, performing a self assessment or writing an application can be somewhat overwhelming if you don’t know what the criteria are looking for.

Our team of current and past Baldrige Examiners is prepared to provide a full range of services from introductory education to assessment and reporting to facilitating your application. 

Learn how to establish strategy that drives results by deploying the Baldrige Criteria in your organization.  

Bottom Line – If you are serious about organizational improvement you should seriously consider the Baldrige Criteria!